When Can I Request a Return?

For a standard return, submit your request no later than 30 calendar days after your item is delivered. Include the order number so that we can verify the purchase and delivery.

The request must reach us within this period; our response does not need to arrive before the period ends. Once we review your request, we will explain the return arrangements and any applicable conditions.

Different rules apply to products made specifically for you and to items with a confirmed product or fulfillment problem, as explained below.

What Should I Include in My Request?

Use the customer support email listed above. Please send:

• Your order number and the email used at checkout.
• The product name and quantity concerned.
• A short explanation of the return or exchange request.
• For a product problem, clear photographs showing the issue and any affected components.
• For transit damage or a packing error, photographs of the parcel and shipping label, if available.

Keep the item and its components while we review your message. Please wait for instructions before arranging return postage.

How Should a Return Be Prepared?

When returning an item because you changed your mind, it should be unused, complete, and suitable for resale. Include the accessories, instructions, and other contents supplied with it. Retain the original protective packaging where possible.

• Keep phone straps, bag charms, hair accessories, and jewelry cases free from wear, stains, and alterations.
• Return journals and stationery without writing, removed pages, applied stickers, or missing supplies.
• Keep display boards, decorative stickers, and room accessories free from installation damage and adhesive residue caused after delivery.
• For a collection box or kit, check that all included pieces are packed securely together.

You may open the outer parcel to inspect the purchase. Inspection alone does not make an otherwise eligible item non-returnable.

Appearance, Sizing & Product Details

Please check the individual listing for dimensions, materials, included components, and compatibility before ordering. Styling props are included only when the product description expressly lists them as part of the purchase.

Screen settings and lighting can affect how colors appear. Small decorative arrangements may also differ where this is disclosed on the product page. These explanations do not excuse a missing component, a wrong item, or a substantial difference from the advertised product.

If an accurately described item simply does not suit your style or space, you may request a standard return within the stated window, subject to the applicable conditions.

Personalized Products & Return Exceptions

Items produced using your requested name, initials, wording, or other individual specifications are not eligible for change-of-mind returns once made, except where applicable law provides otherwise.

This applies to a personalized name sign or charm only when it has actually been customized for your order. A ready-made item or a standard DIY kit is not treated as personalized merely because its name includes “custom,” “personal,” or “creation.”

Before production, check the spelling and details you submit. Contact us immediately if you need a correction; changes may no longer be possible after production starts. If we produce text that differs from your confirmed instructions, report it as an order error.

Standard returns may also be declined for customer-caused damage, substantial use, unauthorized modifications, or missing essential components. Any final-sale restriction must have been clearly disclosed before purchase. A discount alone does not remove standard return eligibility.

Damage, Missing Parts & Incorrect Items

Check your parcel after delivery. If something is broken, does not function as described, is missing, or does not match your order, contact us promptly. Reporting visible problems within 7 calendar days helps us investigate packaging and delivery issues.

This requested reporting period does not remove your rights concerning hidden defects or other rights provided by applicable law.

Describe what happened and provide available evidence. Do not discard damaged components or attempt repairs before contacting us. For a potentially unsafe electrical item, stop using it while the issue is assessed.

After confirming a problem attributable to us, we will arrange an appropriate remedy, such as supplying missing parts, replacing the item, or refunding the affected purchase. Necessary return arrangements for that problem will be provided without additional cost to you.

Where Should I Send My Return?

Our support team will provide the return destination after reviewing your request. The company address shown above identifies the business; it is not an automatic return destination.

Do not use the sender address on the original parcel unless we instruct you to do so. An item sent to the wrong location can be difficult to identify or recover and may delay the return process.

Include your order number or the return reference supplied by support inside the parcel. Secure small parts and use protective packaging suitable for the item.

Who Pays the Return Costs?

We do not charge a restocking fee for approved returns. Contact us before purchasing postage for a product problem so that we can arrange a label or agree on reimbursement.

Sending & Tracking Your Parcel

Use a tracked shipping service and keep the receipt until the return is resolved. Send the tracking number to support so that we can match the incoming parcel to your request.

For postage you arrange yourself, retain evidence of dispatch and delivery in case a carrier investigation is needed. Contact us if tracking stops updating or the parcel is returned to you.

If we provide a return label, follow its instructions. Do not substitute a different destination or shipping service without checking with us.

Return Review & Refund Processing

When the return arrives, we review its contents and condition against the approved request. We will notify you of the outcome and explain any issue affecting eligibility or the refund amount.

An approved refund is initiated within 5–10 business days after approval. If we confirm that no physical return is needed, this timing runs from the approval of that refund.

The refund amount reflects the eligible returned items, the amount actually paid after discounts, and any shipping refund applicable under this policy. We will explain the calculation if only part of an order is being refunded.

Where Will the Refund Go?

Refunds are returned through the payment method used for the purchase. If that payment account has changed or closed, contact your payment provider and let us know so we can review the available refund route.

If you receive a refund confirmation but cannot find the credit, check the original payment account first. Your provider can advise on its posting time. Support can help check the refund status using your order number.

Can I Exchange My Purchase?

Tell us which item you would like instead. We will check availability and whether your existing purchase meets the relevant return conditions.

An exchange is not reserved until confirmed by support. If a direct exchange cannot be arranged, we will explain how to return the eligible item and place a separate order. Any price difference or applicable shipping cost will be explained before you proceed.

Order Changes & Cancellations

Contact us immediately if you need to change an address, correct personalization, or cancel an order. Sending a request does not itself stop fulfillment; please wait for confirmation.

We will try to accommodate requests before fulfillment begins. A dispatched order cannot be recalled through a cancellation request and may need to follow the return process after delivery.

For personalized items, changes or cancellation may no longer be available once the agreed customization has entered production. This does not affect remedies for an error attributable to us.

A successfully canceled order carries no cancellation fee. The approved refund follows the payment method and timing described above.

Your Consumer Rights

This page describes our standard store procedures. Mandatory consumer protections remain available wherever they apply to your purchase.

If applicable law gives you a different cancellation period, refund deadline, shipping reimbursement, or remedy for a faulty product, that requirement takes precedence over a conflicting provision on this page.